Privacy Policy
Last Updated: August 14, 2025
This Privacy Policy explains how Zetacloudex Hub collects, uses, discloses, and protects information about you when you use our website and services. By accessing or using our platform, you agree to the terms outlined in this policy.
Information We Collect
Information You Provide
We collect information that you voluntarily provide when you register for an account, enroll in courses, communicate with instructors, or contact us. This may include:
- Name and contact information
- Email address and phone number
- Payment and billing information
- Profile information and preferences
- Communications and feedback you send to us
Information Collected Automatically
When you access our platform, we automatically collect certain technical information, including:
- Device and browser information
- IP address and location data
- Usage patterns and interaction data
- Cookies and similar tracking technologies
- Session duration and navigation history
Information from Third Parties
We may receive information about you from third-party services, partners, or public sources when you connect your account or use integrated features.
How We Use Your Information
We use the collected information for the following purposes:
- Providing and improving our educational services
- Processing registrations and payments
- Facilitating communication between learners and instructors
- Personalizing your learning experience
- Sending administrative and educational updates
- Analyzing platform usage and performance
- Ensuring security and preventing fraud
- Complying with legal obligations
- Marketing our services with your consent
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We engage third-party companies to perform functions on our behalf, such as payment processing, hosting, analytics, and customer support. These providers have access only to information necessary to perform their functions.
Instructors and Other Users
When you participate in group sessions or interact with instructors, certain profile information and learning activities may be visible to facilitate collaboration and instruction.
Legal Requirements
We may disclose information if required by law, court order, or legal process, or to protect the rights, property, or safety of our company, users, or others.
Business Transfers
If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage practices.
However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you
- Correction: You can update or correct inaccurate information
- Deletion: You can request deletion of your information, subject to legal obligations
- Objection: You can object to certain processing activities
- Portability: You can request a copy of your information in a portable format
- Withdraw Consent: You can withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings, though disabling cookies may affect platform functionality.
Types of Cookies We Use
- Essential Cookies: Required for platform operation and security
- Functional Cookies: Enable enhanced features and personalization
- Analytics Cookies: Help us understand usage patterns and improve services
- Marketing Cookies: Used to deliver relevant content and measure campaign effectiveness
International Data Transfers
As a transnational platform, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Third-Party Links
Our platform may contain links to external websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any external sites you visit.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after changes constitutes acceptance of the revised policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Zetacloudex Hub
Kopernyka St, 18, Ternopil, Ternopil Oblast, Ukraine, 46002
Email: contact@zetacloudexhub.com
Phone: +380 66 090 4350
Data Protection Officer
For privacy-related inquiries or to exercise your data protection rights, you may contact our Data Protection Officer at the email address provided above.